Rubbish Removal Greenwich Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Greenwich provides waste and rubbish removal services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
Definitions
In these Terms and Conditions:
Customer means any individual, business, organisation or other entity that books or uses our rubbish removal or waste collection services.
Services means any rubbish removal, waste collection, clearance, loading, transport, disposal or related service provided by Rubbish Removal Greenwich.
Waste means any items, materials, rubbish or refuse that the Customer requests us to collect and that we agree to remove in accordance with applicable waste regulations.
Contract means the agreement between the Customer and Rubbish Removal Greenwich for the provision of Services, comprising these Terms and Conditions and the details confirmed in our booking confirmation.
Scope of Services
Rubbish Removal Greenwich provides rubbish removal and waste collection services for domestic, commercial and other customers within our service area. The specific nature and scope of the Services to be provided will be agreed at the time of booking and confirmed by us.
We reserve the right to refuse to collect any items that, in our reasonable opinion, cannot be safely handled, transported or disposed of, or that we are not licensed or permitted to handle under applicable waste regulations.
We do not provide building, demolition or specialist hazardous waste services unless expressly agreed in writing in advance.
Booking Process
Customers may request a booking for our waste collection and clearance services by telephone, email, online enquiry form or other method we make available. When making a booking request, the Customer must provide accurate and complete information about:
1. The collection address and access details.
2. The type and approximate volume or weight of waste.
3. Any items that may be heavy, bulky or require special handling.
4. Any time constraints, parking restrictions or access limitations.
On the basis of the information provided, we may provide an estimate or quotation for the Services. All bookings are subject to our acceptance and availability. A Contract is formed only when we confirm the booking, including the agreed date or time window, and any applicable charges.
We may adjust the final price if, upon arrival, the nature, volume or weight of the waste is materially different from that described at the time of booking, or if access is significantly more difficult than advised. In such cases we will inform the Customer of any change in price before proceeding, and the Customer may choose whether to accept the revised price.
Access and Parking
The Customer is responsible for ensuring that safe and suitable access is available for our team and vehicle at the agreed time. This includes arranging any necessary parking permissions or permits, and providing accurate details of any access restrictions such as narrow roads, height limits, or security gates.
Any parking fees or penalties incurred as a direct result of the collection will be charged to the Customer, unless they arise from our own error or misconduct. If we are unable to complete the collection due to inadequate access, incorrect address details, or failure to arrange necessary permissions, we may charge a call-out fee or reasonable waiting time, and we reserve the right to treat the booking as a cancellation.
Customer Responsibilities
The Customer is responsible for ensuring that the waste to be collected is clearly identified and separated from items that are not to be removed. Our team will exercise reasonable care, but we cannot be held liable if items are removed that were not clearly identified as being excluded from the collection.
The Customer must ensure that the waste is reasonably accessible and, where possible, bagged or contained to allow safe handling. For health and safety reasons, we may refuse to collect loose or scattered waste in unsafe locations, or where doing so would expose our team to unacceptable risk.
The Customer must not include in the waste any items that are prohibited under applicable waste regulations, or that we are not authorised to handle, including but not limited to certain hazardous wastes, chemicals, asbestos or clinical waste, unless expressly agreed in writing in advance.
Waste Regulations and Compliance
Rubbish Removal Greenwich is committed to compliant and responsible waste collection and disposal. We will handle and transfer waste in accordance with relevant UK waste legislation and regulatory requirements, including any duty of care applicable to carriers and handlers of controlled waste.
We may issue or obtain any required documentation, such as waste transfer notes, to demonstrate lawful transfer and disposal of waste. The Customer agrees to provide any information reasonably required for compliance with these obligations, including the nature and source of the waste.
The Customer is responsible for ensuring that the waste presented for collection is lawful and does not include prohibited or misdescribed materials. If we discover or reasonably suspect that the waste includes items that breach applicable regulations, we may refuse to collect them, or if discovered after collection, we may return such items or charge any additional costs incurred in dealing with them safely and legally.
Pricing, Estimates and Quotations
Unless otherwise stated, all prices quoted are exclusive of any applicable taxes or charges, which will be added as required by law. Any estimate or quotation is based on the information provided by the Customer at the time of booking, including the description, volume, weight and accessibility of the waste.
If, on arrival, the actual circumstances differ materially from those described, we reserve the right to adjust the price to reflect the additional waste, time, labour, equipment or disposal costs involved. We will inform the Customer of any change before proceeding.
We may charge additional fees for out-of-hours work, long carry distances, difficult access, or where special equipment is needed. Any such charges will be notified to the Customer as early as reasonably possible.
Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the collection, and may be made by cash, card or other methods we accept. We may require a deposit or pre-authorisation before confirming a booking, particularly for larger clearances.
For business or account customers, payment terms may be agreed separately and confirmed in writing. In the absence of alternative agreed terms, invoices are payable within 14 days of the invoice date.
If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate, and to recover any reasonable costs incurred in collecting the debt. We may also withhold further services until outstanding sums are settled.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving us reasonable notice. Any cancellation or amendment should be communicated by telephone or email during our normal office hours.
If a booking is cancelled more than 24 hours before the agreed collection time, no cancellation fee will normally be charged, unless we have incurred specific costs that cannot be recovered. If a booking is cancelled less than 24 hours before the agreed collection time, we may charge a reasonable cancellation fee to cover our costs and lost time.
If we arrive at the collection address and are unable to carry out the work due to circumstances within the Customer's control, including lack of access, incorrect address details, or the Customer not being present where required, we may treat the booking as a late cancellation and charge a call-out or cancellation fee.
We will use reasonable efforts to accommodate any requested changes to booking times or dates, but all amendments are subject to availability and may affect pricing.
Our Right to Cancel or Refuse Service
We reserve the right to cancel a booking or refuse to provide Services if:
1. The Customer has provided incomplete or misleading information about the waste or access.
2. The waste includes prohibited, hazardous or misdescribed items.
3. Site conditions or access present a health and safety risk to our team or vehicle.
4. Adverse weather or other events beyond our reasonable control make it unsafe or impossible to proceed.
In the event that we cancel a booking for reasons within our control, we will refund any sums paid in advance for Services not provided. We will not be liable for any consequential loss or indirect costs arising from such cancellation, to the fullest extent permitted by law.
Liability and Limitations
We will perform the Services with reasonable skill and care. If we cause damage to property through our negligence, we will, at our option, repair the damage, replace the item, or offer fair compensation. Any damage or loss must be reported to us as soon as reasonably possible, and in any event within 48 hours of completion of the Services.
We will not be liable for damage arising from pre-existing defects, inherent faults, poor construction, wear and tear, or from the movement of items that are already damaged or fragile. It is the Customer's responsibility to highlight any particularly fragile or high-value items located in or near the collection area.
To the fullest extent permitted by law, we exclude liability for any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity. Our total liability arising under or in connection with the Contract, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Insurance
Rubbish Removal Greenwich maintains appropriate insurance cover for the nature of our rubbish removal and waste collection operations. Details of our insurance can be provided on request. Our insurance does not relieve the Customer of any responsibility to arrange cover for their own property, premises or business activities.
Events Beyond Our Control
We shall not be in breach of the Contract or otherwise liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, for example, severe weather, traffic incidents, road closures, industrial action, equipment failure, or actions of third parties.
In such circumstances we will use reasonable efforts to notify the Customer and to reschedule the Services as soon as reasonably practicable.
Data Protection and Privacy
We may collect and process personal data about Customers in the course of arranging and delivering our Services, such as contact details, addresses, and payment information. We will handle such data in accordance with applicable data protection laws and use it only for the purposes of managing bookings, providing Services, processing payments, handling queries or complaints, and meeting our legal or regulatory obligations.
We will not sell personal data to third parties. We may share information with trusted service providers or authorities where necessary for service delivery, legal compliance or enforcement of our rights.
Complaints and Disputes
If you are dissatisfied with any aspect of our Services, please contact us as soon as possible so that we can try to resolve the issue promptly and fairly. We may ask for details of the booking, the nature of the complaint, and any supporting information.
We will investigate complaints in good faith and respond within a reasonable timeframe. Where appropriate, we may offer to redo part of the work, provide a partial refund, or take other remedial steps. This does not affect your statutory rights.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract formed under them, are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with the Services or these Terms and Conditions, including any non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Variation of Terms
We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated version is published or notified. The Terms and Conditions in force at the time of your booking will apply to that Contract, unless a change is required by law or regulation.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any booking confirmation and agreed written variations, constitute the entire agreement between Rubbish Removal Greenwich and the Customer in relation to the provision of rubbish removal and waste collection services, and supersede any prior discussions, correspondence or understandings.
