Rubbish Removal Greenwich Privacy Policy
This Privacy Policy explains how Rubbish Removal Greenwich collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Rubbish Removal Greenwich customers and service users in the Greenwich area, including individuals, landlords, businesses and organisations who contact us, request a quote or use our rubbish removal and related services.
Rubbish Removal Greenwich acts as the data controller for the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your information lawfully, fairly and transparently.
Personal data we collect
We collect and process different types of personal data about you when you interact with us, make an enquiry or use our services. The information we may collect includes:
Contact details such as your name, address, service address, email address and telephone number.
Service and booking information such as preferred dates and times for collections, details of the property or site, access instructions and notes needed to carry out the service safely and efficiently.
Billing and payment information such as invoice details, billing address, payment method information and records of payments made to us. We do not store full card details if you pay by card; these are processed by our secure payment processor.
Communication records such as emails, contact form submissions, call notes, messages and any complaints or feedback you provide to us.
Usage and technical information such as basic details about how you access our online content, including the device and browser used, the time and date of access and pages visited. This may include the use of cookies or similar technologies where permitted by law.
Operational data such as photographs or descriptions of waste, property layout and access arrangements where necessary to provide quotes, comply with waste regulations or evidence lawful collection and disposal.
How we collect your information
We may collect personal data directly from you when you contact us by phone, email, message, contact form or any other communication method you use to reach us. We also collect information when you request a quote, book a service, sign a contract, make a payment or provide feedback.
We may receive some information from third parties where required to perform our services or manage our business, such as from landlords, letting agents, property managers, commercial partners, payment providers or online advertising platforms. In these cases, we only receive the personal data that is necessary for the relevant service or arrangement.
Lawful basis for processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases:
Contract: We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, bookings, rubbish removal services, invoicing and customer service.
Legal obligation: We process certain data because we are legally required to do so. This includes complying with tax, accounting and waste management regulations, keeping appropriate records of collections and disposals and responding to lawful requests from authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, preventing fraud, handling queries and complaints, keeping records of communications and promoting our services to existing or prospective customers in a proportionate way.
Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications where required by law. When we rely on consent, you have the right to withdraw it at any time by contacting us using the details provided in this Privacy Policy.
How we use your personal data
We use the personal data we collect for the following purposes:
To respond to your enquiries, provide quotes and discuss your rubbish removal needs.
To set up and manage bookings, arrange collection times, and carry out rubbish removal and related services at the agreed locations.
To issue invoices, process payments, manage refunds where applicable and maintain accurate financial records.
To communicate with you about your booking, including confirmations, reminders, updates or any changes to the service.
To manage our relationship with you, including handling feedback, queries and complaints and providing after-service support.
To comply with legal and regulatory obligations, including record keeping, insurance and waste transfer documentation.
To improve our services, monitor performance, train staff and develop our business operations.
To send you service-related information or proportionate marketing communications about similar services you may be interested in, subject to your choices and applicable law.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, and only to the extent required.
These recipients may include:
Service providers and subcontractors who help us provide our services, such as waste transfer stations, recycling facilities, specialist disposal partners, drivers or operational contractors working on our behalf.
Payment processors who handle payments securely and may process limited personal data to complete transactions and prevent fraud.
IT, hosting, communications and customer management providers that supply systems we use to store your data, manage appointments, send communications or maintain our website and digital tools.
Professional advisers including accountants, legal advisers and insurers where required for legal, accounting or insurance purposes.
Public authorities, regulators, law enforcement or other parties where we are legally obliged to disclose personal data, or where disclosure is necessary to protect our rights or the rights of others.
Where we use third party service providers as data processors, they act only on our instructions, are subject to confidentiality obligations and must implement appropriate technical and organisational measures to protect your data.
International transfers
If any of our service providers or systems involve transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place. These may include using countries that have been recognised as providing an adequate level of protection or using standard contractual clauses approved by relevant data protection authorities.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we will retain customer records, booking information and related correspondence for up to six years after our last interaction with you, in line with tax and limitation periods. Operational records relating to waste collection and disposal may be held for specific periods required by waste and environmental regulations.
Marketing records and contact preferences may be kept for a shorter period and will be reviewed regularly. Where we rely on consent for processing, we will stop processing if you withdraw your consent.
When personal data is no longer required, we will securely delete or anonymise it.
Security of your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and careful selection of third party service providers. While we strive to protect your data, no system can be guaranteed as completely secure.
Your data protection rights
If you are a customer or service user of Rubbish Removal Greenwich in the Greenwich area, you have certain rights in relation to your personal data under data protection law. Subject to applicable conditions and exemptions, these rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no other legal basis to retain it.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are checking the accuracy of information or considering an objection.
Right to object: You can object to processing based on our legitimate interests and to the use of your personal data for direct marketing at any time.
Right to data portability: In some cases, you may request that we provide you or a third party with your personal data in a structured, commonly used and machine readable format.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the UK data protection regulator if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns.
Contacting us about privacy
If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise any of your data protection rights, you can contact Rubbish Removal Greenwich using the contact details provided on our usual customer communications or invoices. Please provide enough information for us to identify you and respond to your request.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all Rubbish Removal Greenwich customers and service users in the Greenwich area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
